Man Utd understanding of ticket investigation criticism

[BBC] Manchester United have admitted they underestimated how many fans shared account details before launching their ticket touting investigation and that it has caused "distress" to some fans. United began the process last month, having identified a number of accounts they said had activity which warranted further investigation. According to the club, in one instance, 1,088 accounts had been accessed on a single device. However, it soon became clear a number of genuine fans were left fearing they were going to have their season tickets confiscated without knowing why. United defended their actions in private but, after a fans forum on 30 July in which concerns were outlined, have now accepted they made mistakes in how they chose to execute their investigation. "Manchester United accepts that the process may have caused distress for some loyal supporters, underestimated how common sharing account usernames and passwords was, and recognises that some fans may have felt they were being treated unfairly," the club said. "We recognise that many supporters have shared account login details in circumstances they regarded as legitimate, and we did not anticipate the extent to which this was occurring." United say a "satisfactory explanation" has been provided in a "substantial number of cases" and that restrictions had been removed from those accounts. Read more on the ticketing story